Closure of prescription ordering by telephone as of August 2021

Closure of prescription ordering by telephone as of August 2021

After a period of accepting repeat prescription requests over the telephone, due to Covid-19, we have taken the decision to stop taking prescription requests over the telephone from August 2021.

The first and most important reason is safety. We are getting increasing numbers of discrepancies between what the patient says they have ordered and what has been requested by the reception team. Mistakes are likely due to confusion with drug name.

The Practice is getting busier and busier with restrictions easing and more people on repeat medication for ever increasing complex conditions. The decision was made to stop the taking of prescriptions over the telephone to minimise the risk of a potential error causing a significant event.

We hope in making this change it will free up our phone lines for patients contacting us for other queries.

So as from August 2021, the practice will not be taking prescription requests over the telephone – you can request your repeat medication by the following methods:

  • Order online – to set up an online account, please bring a form of photo ID to the Surgery.
  • Using your repeat slip (right hand side of green prescription) – ticking the items you need to order and handing this slip into the practice or posting it to the practice
  • Filling out a repeat prescription request slip at reception
  • Via your Pharmacy (if you are housebound or physically unable to attend the Practice)

We understand that this might not be popular with some patients, but we hope that you will understand that safety is of paramount importance.

Please note that this will not alter the time it takes to process a repeat prescription which is 2 working days.

Thank you for your understanding.

The Surgery @ Aylestone